Return & Refund Policy

If you are unhappy with your purchase, as long as you contact us within 7 days from the receipt of the item, we will process your return/exchange request. Any request after 7 days will not be honored. Please make sure to contact us by email (service@queendancer.com) at first.

Return & Exchange Conditions

• Items returned without authorization will not be accepted.
• Items must be returned within 7 days after you receive them.
• All items must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
• When returning or exchanging items, customers must use a shipping method providing tracking information.

Non-returnable items:

• On sale items or gift cards are non-refundable.
• Damage/Lost caused by customers is non-refundable.
• The following items cannot be returned, refunded or exchanged : ① Items On Clearance, ②Accessories, ③Customized Items, ④Flash Sale Items.

General Return Process

• Initiate a return: Please email us at service@queendancer.com with photos and/or videos of the items and let us know your order number. Our customer service staff will determine the eligibility for your return request within 3 business days.
• Ship the item back: If your return is accepted, we’ll send you the return address, as well as instructions on how and where to send your package. (Note: Items returned without authorization will not be accepted). We recommend that you send your return/exchange in a shipping method providing tracking information as well as a signature, because we will not be responsible for lost return/exchange.
• Refund or exchange: when we receive your return/exchange, we will inspect the item in 3-5 working days and then provide a replacement for an exchange or issue a refund.

Return Charge

• For returns requested by the customer, the customer is responsible for return shipping costs. And the costs of the original shipping fees will not be refunded.
• Returns of 2-3 items from single or multiple orders are subject to a 15% restocking fee that will be deducted from the refund amount; Returns of 4 or more items from single or multiple orders are subject to a 30% restocking fee that will be deducted from the refund amount.

Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, the refund will be provided to the original method of payment within 2-3 working days.
• If you haven’t received the refund within 2-3 working days, please check your bank account again. Then contact your bank or credit card company. It may take some time before a refund is official posted. If you’ve done all of this and you still have not received your refund, please contact us at service@queendancer.com.

Please Note: we do not refund our original shipping cost.

Order Cancellations

• We can cancel the order for you if you contact us in time after your purchase.If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
• Orders can't be canceled once the parcel is shipped out.

Email: service@queendancer.com

Tel: +86 157 2791 6611